Terms of use

Version 2026-10-26 · In effect from October 26, 2026

1. Who we are

LEVAMENTE (the app and the website levamente.com.br) is provided by KORBI CONSULTORIA E TECNOLOGIA LTDA, registered with the Brazilian National Registry of Legal Entities (CNPJ) under No. 55.560.651/0001-28, with its head office at Rua Rio Grande do Norte, nº 1436, Sala 813, Savassi district, Belo Horizonte/MG, Brazil, postal code (CEP) 30.140-138 (“Korbi”, “we”, “us”).

2. Acceptance and who may use LEVAMENTE

• By creating an account, subscribing to or using LEVAMENTE, you declare that you have read and agree to these terms and to the Privacy Policy. We record the version you accepted.
• LEVAMENTE is intended for people aged 18 or over. If we identify use by a minor, the account may be closed and the data deleted.
• You are responsible for the information you provide and for keeping it accurate.

3. What LEVAMENTE is

Within the app, LEVAMENTE offers self-care content (themes, illustrated and narrated stories, reflections and exercises), a daily encounter, small steps, a personal notebook, a wheel of life, a monthly summary, reminders and a supportive conversation with the guide. The content is reviewed by an editorial team and, when the subject is sensitive, it also goes through a safety review.

• LEVAMENTE is used through the app (iPhone and Android). The website is for getting to know the service, creating your account and subscribing.
• The app works in Portuguese, English, Spanish and French. Some features, such as the guide, may be available in fewer languages.
• The website offers a free demo story, with no sign-up required. Access to the app's content requires an active subscription.
• When it becomes available, Encounter based on how you feel will be optional: if you turn it on, the encounter of the day will also take into account how you are arriving and what has already helped you, always with your permission.

4. Health and safety limits

• The content is educational and focused on well-being. It does not promise a cure or results and does not replace health professionals.
• Do not use LEVAMENTE as your only source of support in situations of risk. When the guide identifies signs of crisis, it shows resources for getting help; this is neither monitoring nor emergency care, and no one on our team follows the conversations.
• See a professional before changing any treatment, medication or health routine.

5. The artificial intelligence guide

• The guide is an optional feature, turned on only with your permission. It uses artificial intelligence to talk with you, help you organize your thoughts and suggest content from LEVAMENTE itself.
• AI-generated answers may contain errors or inaccuracies. Use them with a critical mind; they are not professional advice.
• You decide whether the guide may remember information (memory) and keep a conversation history, and you can turn this off or delete it at any time, as explained in the memory notice and in the Privacy Policy.

6. Your account

• Your account is personal and non-transferable. Keep your password secret; we recommend turning on two-step verification when available.
• Let us know if you suspect any misuse of your account.
• You can export your data and delete your account in the app itself, at any time.

7. Subscription, payment and cancellation

7.1 Where to subscribe

You can subscribe on the website (payment by credit card, processed by Stripe) or, when available, in the app through the stores (Apple App Store or Google Play). The conditions of each channel are shown before you buy.

7.2 Price, currency, billing and renewal

The price, the billing period (monthly or yearly) and the currency are shown before you subscribe. On the website, the prices are as follows:

• The currency depends on the billing country you enter when subscribing, according to the table; you cannot choose a different currency. The countries that use the euro are: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, the Netherlands, Portugal, San Marino, Slovakia, Slovenia, Spain and Vatican City. In Brazil, we also ask for the payer's CPF (Brazilian individual taxpayer number).
• Cards issued in Brazil are always charged in Brazilian reais. With a Brazilian card, choose Brazil as the billing country; with any other country, the payment is declined.
• On the website, payment is made by credit card only (we do not accept debit or prepaid cards).
• A card declined under these rules never unlocks access and, if anything was charged to it, we refund the amount automatically.
• When the currency of the charge differs from your card's currency, or when your bank treats the purchase as international, your bank may convert the amount and charge fees or taxes, such as IOF (the Brazilian tax on financial transactions). These charges are set and collected by your bank, not by LEVAMENTE, and may make the amount on your statement differ from the price in the table.
• A subscription made on the website is charged when you subscribe: the price of the chosen plan is charged to your credit card at the moment you subscribe, and access is unlocked as soon as the payment is confirmed.
• After that, the subscription renews automatically every month or every year, counted from the date you subscribed, at the plan price in the subscription currency (the currency does not change on renewal), on the same card or on one you add later, until it is canceled.
• Subscriptions made on the website before this version of the terms that started with a trial period without charge continue under the conditions accepted when subscribing: the first charge takes place at the end of that period, with an email notice beforehand, and canceling before the period ends avoids any charge.
• We will notify you by email before any change to the price of your subscription, which only applies from the following period onwards.

7.3 Cancellation

• Subscription made on the website: you can cancel whenever you want, in the app or on the website (My subscription), with no penalty. Canceling stops the next renewal, and your access continues until the end of the period already paid for; you can undo the cancellation until that date. Canceling does not refund the amount already paid: refunds within the withdrawal period are covered in section 7.4.
• Through the stores: cancellation and management are done in your Apple or Google settings, according to each store's rules.
• Deleting the app from your phone does not cancel the subscription.
• Deleting your account immediately ends a subscription made on the website, and access ends together with the account. If you want to use LEVAMENTE until the end of the period already paid for, cancel the subscription and delete the account afterwards. Deleting the account does not cancel subscriptions made through the stores.

7.4 Right of withdrawal and refunds

• You may withdraw from a subscription made on the website within 7 days of subscribing (which is also the day of the first charge), under art. 49 of the Brazilian Consumer Protection Code (Código de Defesa do Consumidor, CDC), and get back the full amount paid.
• To withdraw, write to contato@levamente.com.br within that period, preferably from your account's email address. Our team refunds the amount to the same card and ends the subscription immediately; access ends when the refund is made, and we let you know by email.
• Canceling in the app or on the website (section 7.3) stops the renewal, but does not issue a refund on its own: to get the amount back, make your request by email within the period.
• After that period, and except as provided in section 11, there is no refund of the period already charged, not even a pro rata one, without prejudice to the rights guaranteed by law.
• Whenever there is a refund, it is always for the full amount of the charge, to the same card. How long it takes to appear on your statement depends on your bank.
• Subscriptions made through the App Store or Google Play follow the store's refund rules.

8. What you write

• What you write in the notebook, in reflections and in conversations is yours. We use this content only to provide the service to you, as described in the Privacy Policy. We do not publish it, sell it or use it for advertising.
• These texts are protected with encryption specific to your account, and our team has no screen for reading them.

9. Our content

The texts, stories, illustrations, videos, audio, brand, logo and software of LEVAMENTE belong to Korbi or its licensors and are protected by law. We grant you a personal, non-exclusive, non-transferable and revocable license to use them in the app, for personal and non-commercial purposes, while your account and, where applicable, your subscription are active. You may not copy, download outside the app's features, redistribute, sell or create derivative works without authorization.

10. Prohibited conduct

• Violating the law, the rights of others or these terms.
• Attempting to access accounts, data or systems without authorization, circumventing security or payment measures, or reverse engineering the app, except where the law allows it.
• Using bots or automated means to extract content or overload the service.
• Sharing your account or reselling access.
• Using the guide to generate content that is illegal, hateful or that encourages harm to yourself or to others.

11. Availability and changes to the service

We work to keep LEVAMENTE available and secure, but interruptions may occur for maintenance, updates or reasons beyond our control. We may add, change or remove content and features. If a change significantly reduces what you subscribed to, you may cancel at any time, with no penalty (section 7.3). If you subscribed on the website and believe the change has harmed you, write to contato@levamente.com.br: we review each request in accordance with the Brazilian Consumer Protection Code and, when there is a refund, it is for the full amount of the last charge (section 7.4).

12. Liability

• We are liable for the service under the Brazilian Consumer Protection Code and applicable law.
• We are not liable for decisions made based solely on the content or on the guide's answers, nor for failures of connection, devices or third-party services (such as app stores and mobile carriers), to the extent permitted by law.

13. Termination

• You can delete your account whenever you want, in the app.
• We may suspend or close accounts in the event of a violation of these terms, fraud or a legal requirement, with prior notice whenever possible.
• Upon termination, data is handled as described in the Privacy Policy. Records that the law requires us to keep are retained for the period set by law.

14. Privacy

The processing of your personal data, including sensitive data, follows the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados, Law No. 13,709/2018, LGPD) and is described in the Privacy Policy, which forms part of these terms. Features that depend on your permission have their own texts, presented in the app before you turn them on, such as the memory notice and Encounter based on how you feel.

15. Changes to these terms

We may update these terms. Significant changes will be announced in the app or by email with reasonable advance notice and, when necessary, we will ask you to accept them again. The current version is always available on this page, with the date of the update.

16. Governing law and jurisdiction

These terms are governed by the laws of the Federative Republic of Brazil. The courts of the consumer's place of residence are chosen to resolve any matter related to them.

17. Contact

Questions about these terms: contato@levamente.com.br. Privacy and personal data matters: see the Data Protection Officer's channel in the Privacy Policy.

KORBI CONSULTORIA E TECNOLOGIA LTDA · CNPJ 55.560.651/0001-28